In service industries, new customers, such as patients, are not certain what they are getting until they don’t get it.  Only when they decide they didn’t get what they bargained for, do they become aware of what they were buying.  By this point, the only thing they dwell on is the negative outcome and another customer is often lost.

• Working with Policy and Procedures
  • Developing Good Policies
  • Developing Good Procedures
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    • Policy & Procedure Test Answer Key